Refund policy

Last updated: [December 21, 2023]

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@eagleshopy.in. Please note that returns will need to be sent to the following address:

• Warehouse Address:
  Eagle Shopy,
  Senior MIG-35, Sector-C,
  Deendayal Upadhyay Nagar,
  Behind Swet Hans Apartment,
  Raipur-492010,
  Chhattisgarh, India
• Contact : (+91) 89620-21074
• Mail : support@eagleshopy.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@eagleshopy.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• To qualify for free return shipping, customers must provide a parcel opening video clearly showing the condition of the received item. This video serves as proof for our records.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changed Mind: If you've changed your mind about a purchase, we understand. However, we regret to inform you that returns for changed mind are not accepted. We encourage you to carefully review your order before completing your purchase. This policy is in place to maintain the efficiency of our order processing and delivery timelines.

Damaged Items without Parcel Opening Video: In the unfortunate event that you receive a damaged item and are unable to provide a parcel opening video, we understand the challenge in documenting the issue. However, returns for damaged items without a parcel opening video are subject to non-returnable status. To help us assist you better, please ensure to thoroughly inspect your order upon delivery and contact our customer support team immediately if you notice any damage.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@eagleshopy.in